If you're located in the Brisbane area we can offer a collection from our warehouse.

If you&apos;re located in the greater Brisbane area we can offer a collection from our warehouse. We need 2 business days to prepare your order!&#xA0;Simply follow the steps below:&#xA0;1. Check the dimensions of the cartons will fit in your vehicle, you can find them on the lower half of the product page under dimensions.&#xA0;2. Select the Click and Collect option at Checkout.&#xA0;3. You&apos;ll receive an email to confirm the order is ready to collect from our warehouse.&#xA0;

Can I collect my order from your warehouse?

We need up to 2 business days to prepare your order.

We need up to 2 business days to prepare your order.&#xA0;&#xA0;

How quickly can I collect my order?

Here our operating hours:&#xA0;<table style="width: 99%; margin-left: calc(1%);"><tbody><tr><td style="width: 49.9276%;">Day of week </td><td style="width: 49.9277%;">Collection Hours&#xA0;</td></tr><tr><td style="width: 49.9276%;">Monday to Thursday</td><td style="width: 49.9277%;">8am - 3pm </td></tr><tr><td style="width: 49.9276%;">Friday</td><td style="width: 49.9277%;">8am - 12pm&#xA0;</td></tr><tr><td style="width: 49.9276%;">Saturday</td><td style="width: 49.9277%;">Closed</td></tr><tr><td style="width: 49.9276%;">Sunday</td><td style="width: 49.9277%;">Closed</td></tr></tbody></table>

What are your operating hours?

We're located at 103 Brownlee Street, Pinkenba QLD 4001.

We&apos;re located at 103 Brownlee Street, Pinkenba QLD 4001

Where do I collect my order from?

Make sure that the item you ordered will fit in your vehicle before placing your order.

You can find the dimensions of each carton located on the individual product page. Remember to make sure that the item you ordered will fit in your vehicle before placing your order.&#xA0;

How can I tell if my order will fit in my car?

Collections must take place within 7 days

Collections must take place within 7 days, or your order will be cancelled and refunded to the original payment method.&#xA0;&#xA0;

How long do I have to collect my order?

Click & Collect does not incur any charge or similar. You will not be charged at checkout when using this option.

Click &amp; Collect does not incur any charge or similar. You will not be charged at checkout when using this option.&#xA0;

Is there a charge to collect my order?

Reach out to our customer service team for further clarification on your order status.

Dispatch can happen pretty fast and if delivery is selected we&apos;re not able to change this to a collection.Reach out to our customer service team on 07 3184 8466 for further clarification on your order status.&#xA0;

I've selected delivery and want to collect!

Shipping charges are calculated based on the number of items in your order and the delivery destination

Once an order has been placed, we&#x2019;re unable to make any changes to it. Shipping charges are calculated based on the number of items in your order and the delivery destination. If you&#x2019;d like help finding the best shipping options, reach out to our team.&#xA0;

I'm not able to collect my order, can I have this delivered?

They just need the order ready to "collect email" (digital or printed).

Yes. Another person can collect on your behalf. They just need a copy of the&#xA0;ready to collect&#xA0;email (digital or printed). Its helpful if they know product name and all items must be collected at the same.&#xA0;

Can someone else collect my order for me?

At this stage we're not able to offer a click & collect for pre orders. Pre-order dates are estimates and may shift slightly due to unforeseen delays or early stock arrivals, sometimes earlier, sometimes later

At this stage we&apos;re not able to offer a click &amp; collect for pre orders. Pre-order dates are estimates and may shift slightly due to unforeseen delays or early stock arrivals, sometimes earlier, sometimes later

Can I order a Pre order for Click & Collect?

Reach out to us here and we'll get back to you as soon as we can!

Our team is available from 9am to 5pm (AEST) weekdays.

Mocka AU Helpdesk 

Located in Brisbane? Collect from our warehouse

Click & Collect

Where can I receive my order?

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Do you offer an express delivery service?

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Can I schedule a delivery date and time?

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I'm not ready to accept delivery yet, can you hold the order?

I’ve got stairs, where will my delivery be completed?

Can I request delivery to a specific room or floor?

I live in an apartment, what are my delivery options?

How much do I pay for delivery?

When will my order be shipped?

Do you ship outside of Australia?

I need to change my delivery address!

Do you have a showroom or store where I can view products?

I can't find my order confirmation

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My order says “delivered” but I haven’t received it - what should I do?

My tracking link has an error

I've only received part of my delivery - where's the rest?

What is Large Delivery?

How much is delivery for a large item?

I'm not able to see a delivery charge for a large item

Where can a large item be delivered?

How will my large item be scheduled for delivery?

Can I order a sofa and other items at the same time?

I've ordered other items, will they arrive at the same time?

Large Items

Shipping & Delivery

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I need the assembly instructions

I need help with assembly

Let's Talk Assembly

Where do I find the product dimensions & specification?

Do you have weight limits on your products?

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Where are your products manufactured?

What size mattress do I need for your cots?

What are the differences between your cot mattresses?

What are the differences between your mattresses?

What are the differences between your Original and Soho highchairs?

Do any of your cots feature a drop down side?

Do your cots have adjustable base settings?

Product Info at a Glance

Can I purchase spare parts?

I've misplaced my screws / hardware - Can I get more?

Do you sell replacement bed slats?

Do you sell replacement fabric seat covers?

Parts & Fix-Ups

Can I customise my furniture?

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What is a furniture set or bundle on your website?

Customisation & Bundles

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What does 'pre order' mean?

Stock, Availability & Showroom

Product Information

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Help! I'm having issues checking out

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Can I track my order?

My address is incorrect!

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Order Information

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Mocka Warranty

Your Consumer guarantee rights

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Payments & Gift Cards

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I've purchased a pre order - what happens now?

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Pre Orders

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