We do not currently offer an assembly service. However, we provide clear and easy to follow instructions to help you assemble your products.

We do not currently offer an assembly service.&#xA0;However, we provide clear and easy to follow instructions to help you assemble your products. You can also view these instructions on the product page before making a purchase to help decide if the product is right for you!

Do you provide an assembly service?

The assembly instructions, all necessary hardware, and an Allen key are included with your product. In some cases, you may also need a flathead or Phillips screwdriver.

The assembly instructions, all necessary hardware, and an Allen key are included with your product. In some cases, you may also need a flathead or Phillips screwdriver.For quicker assembly, we recommend using a power drill on a low-speed setting however this is not required.&#xA0;

What tools do I need to complete assembly?

For the most up to date versions please refer to the individual product page on our website.

For the most up to date versions please refer to the individual product page on our website.&#xA0;While we took great effort to ensure assembly instructions are correct at the time of printing, sometimes updates are required post production. &#xA0;Remember! Complete any assembly on a rug or soft surface to avoid any marking.&#xA0; <table border="1" style="margin-right: calc(13%); width: 87%;" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td colspan="2" style="width: 601px; text-align: center;">Locating Assembly Instructions&#xA0;</td></tr><tr><td style="width: 338px; text-align: center;">PC or Tablet&#xA0;</td><td style="width: 262px; text-align: center;">Mobile&#xA0;</td></tr><tr><td style="width: 338px;"><img alt="Picture 1, Picture" src="https://attachments.gorgias.help/r1WE86rbb9V6J4Mv/hc/q0jJY2DXBb2eBWMO/2025052901-57adeb02-5099-4c73-9cf9-3374c83e6526-e0ca32be-9804-49ab-b5ee-1147282b8a9b.png" class="fr-fic fr-dii">&#xA0;</td><td style="width: 262px;"><img alt="A screenshot of a web pageAI-generated content may be incorrect., Picture" src="https://attachments.gorgias.help/r1WE86rbb9V6J4Mv/hc/eynJd7OdEZx9ERow/2025052901-5ffe3181-8b0a-4bac-8648-0c40b4f54d24-7a48d79f-147b-486a-aa15-ec271deab1b2.png" class="fr-fic fr-dii">&#xA0;</td></tr></tbody></table>

I need the assembly instructions

If you're having trouble with assembly, we're here to help! You can reach out to our team through our Mocka AU Help Center using our live chat, phone or contact us form. To help us assist you as quickly as possible, please have your order details rea

If you&apos;re having trouble with assembly, we&apos;re here to help! You can reach out to our team through our <a href="https://www.mocka.com.au/pages/helpdesk?hcUrl=%252Fen-US">Mocka AU Help Center</a> using our live chat, phone or contact us form. &#xA0;&#xA0;To help us assist you as quickly as possible, please have your order details ready and let us know which part of the assembly you&apos;re stuck on. We&apos;re happy to guide you through it!

I need help with assembly

Reach out to us here and we'll get back to you as soon as we can!

Our phone lines are available weekdays 9am to 5pm AEST

Mocka AU Helpdesk (Website Version 2.0)

Let's Talk Assembly

Product Information

Where can I receive my order?

How long will my order take to arrive?

Do you ship outside of Australia?

Can I add delivery instructions to my order?

Can I schedule a delivery date and time?

Can the courier call me on the day of delivery?

I'm not ready to accept delivery yet, can you hold the order?

I’ve got stairs, where will my delivery be completed?

Can I request delivery to a specific room or floor?

I live in an apartment, what are my delivery options?

How much do I pay for delivery?

When will my order be shipped?

Do you offer an express delivery service?

I need to change my delivery address!

Do you have a showroom or store where I can view products?

Can I collect my order from your warehouse?

I can't find my order confirmation

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My order says “delivered” but I haven’t received it - what should I do?

My tracking link has an error

I've only received part of my delivery - where's the rest?

Shipping & Delivery

How do I enter my discount code?

Help! I'm having issues checking out

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Can I use multiple payment methods for one order?

Do you offer NDIS quotes?

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How long until my order is dispatched?

Can I track my order?

My address is incorrect!

I want to change or cancel my order!

I've entered the wrong email address for my order!

I forgot to add my discount code!

I'm missing a part of my delivery

How can I get a tax invoice?

Order Information

Can I exchange or return my product for change of mind?

How long do I have to return a product?

How can I return my change of mind product?

How much does it cost to return an item?

I purchased a package, can I return part or all of it?

Can I return seconds or clearance products?

My product has arrived faulty / damaged

Help! I've received the wrong product

Mocka Warranty

Your Consumer guarantee rights

Returns & Warranty

What payment methods are accepted by Mocka?

How can I use a discount code with my order?

Can I purchase a gift voucher?

Can I add a message to the Gift voucher?

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How can I check my gift voucher balance?

How long is the gift voucher valid for?

How can I report a lost or stolen gift card?

Where can I use my Mocka gift voucher?

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What are the restrictions on the gift cards?

What is the return policy for the gift cards?

Do I have to use my gift voucher all at once?

Payments & Gift Cards

What does 'pre order' mean?

How can I tell if an item is on preorder?

I've purchased a pre order - what happens now?

How long will it take for my pre order to arrive?

Can I cancel or change my pre order?

Are pre order dates guaranteed?

Is there a chance the pre order item will be delayed?

Will I receive updates while I wait for my pre order?

Can I update my shipping address after placing a pre order?

What if the pre order item goes on sale after I’ve placed my order?

Pre Orders

Where do I find the product dimensions & specification?

Do you have weight limits on your products?

How accurate are the product colours shown online?

Are there any additional photos which can be provided for your products?

Where are your products manufactured?

What size mattress do I need for your cots?

What are the differences between your cot mattresses?

What are the differences between your mattresses?

What are the differences between your Original and Soho highchairs?

Do any of your cots feature a drop down side?

Do your cots have adjustable base settings?

Product Info at a Glance

Can I purchase spare parts?

I've misplaced my screws / hardware - Can I get more?

Do you sell replacement bed slats?

Do you sell replacement fabric seat covers?

Parts & Fix-Ups

Can I customise my furniture?

Can I customise or swap items in a furniture set or bundle?

What is a furniture set or bundle on your website?

Customisation & Bundles

What can I do if an item I want is out of stock?

Stock, Availability & Showroom

Promotions & Specials

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Pricing and product availability

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