How do I enter my discount code?
Enter the discount code in the box labelled 'Enter Promo Code / Gift card' at checkout and click apply!
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Order Information
Ordering magic, how it all works
Help! I'm having issues checking out
Try clearing your browser cache, re-adding items to your cart, and ensuring all customer and payment details are correct.
I can't enter my delivery address?
Turn off autofill and type the suburb slowly until options appear. Try a different device if needed.
Can I use multiple payment methods for one order?
It’s not possible to split the payment across multiple payment methods. Except when using a Gift Voucher, then you can add one other payment method in addition to the Gift Voucher.
Do you offer NDIS quotes?
Yes, we are an approved supplier for NDIS. To receive a quote, please reach out to our team through our Mocka AU Help Center using our live chat, phone or contact us form.
How can I be certain I've made my purchase correctly?
You will always receive a confirmation email if your purchase has been successful. If you don’t see this email in your inbox, be sure to check your Spam or Promotions folders.
I can't find my order confirmation
If you don’t see this email in your inbox, be sure to check your Spam or Promotions folders. If you still cannot find the order confirmation email, please reach out to us.
How long until my order is dispatched?
We process and dispatch in-stock orders Monday through Friday, aiming to ship them within 3 business days of receiving them. Occasional delays may occur due to high volumes.
Can I track my order?
Yes, tracking details are emailed once your order ships. Use the link provided for updates.
My address is incorrect!
Contact us as soon as possible if your order hasn’t been dispatched. Changes may not be possible after dispatch.
I want to change or cancel my order!
Typically, once an order has been placed, we're unable to make any changes or amendments to it. You can reach out to our team through our Mocka AU Help Center using our live chat, phone or contact us form.
I've entered the wrong email address for my order!
Reach out to our team through our Mocka AU Help Center using our live chat, phone or contact us form. We'll be able to send you the order confirmation and tracking details to you!
I forgot to add my discount code!
We hope you understand we're unable to retrospectively apply a discount or make changes to an order once made.
I'm missing a part of my delivery
While we always attempt to deliver all items as one delivery for you, sometimes cartons can get separated in transit due to the size and dimensions of your order. Typically, once separated, deliveries are normally complete within 2-3 business days.
How can I get a tax invoice?
If you need a tax invoice, we'd be happy to provide one! You can reach out to our team through our Mocka AU Help Center using our live chat, phone or contact us form. Be sure to include your order details.