If an item is out of stock, you can enter your email address in the notification box on the product page. We'll notify you via email as soon as the item is back in stock and ready for purchase.

If an item is out of stock, you can enter your email address in the notification box on the product page. We&apos;ll&#xA0;notify you via email as soon as the item is back in stock and ready for purchase. &#xA0;<img src="https://attachments.gorgias.help/r1WE86rbb9V6J4Mv/hc/Aa90l7EEep7JWorj/2025040603-e6a1719f-aea3-41e7-9660-205e1f174743-b7a7667a-5389-4710-8d3b-a9641688d0e2.png" style="width: 300px;" class="fr-fic fr-dii">If an item is on pre-order, you can place an order now to secure your stock. The estimated arrival date will be displayed on the product page, but just keep in mind that this is an estimate only and subject to change. Sometimes products arrive earlier, and occasionally they arrive later than the original estimated date.

What can I do if an item I want is out of stock?

When you see Pre-Order, it means the product isn’t quite here yet - but you can secure yours in advance, so it ships as soon as it lands!

When you see Pre-Order, it means the product isn&#x2019;t quite here yet - but you can secure yours in advance, so it ships as soon as it lands!Here&apos;s how it works:<ul><li style="text-align: justify;">You can buy in-stock and pre-order items together.</li><li style="text-align: justify;">In-stock items ship within 3 business days.</li><li style="text-align: justify;">Pre-order items ship later, once they&#x2019;ve arrived &#x2013; the estimated dispatch date is listed on the product page.&#xA0;</li><li style="text-align: justify;">If you&#x2019;ve ordered a bundle, package or set, items might ship separately depending on availability.</li></ul>Just keep in mind: Pre-order dates are estimates and may shift slightly due to unforeseen delays or early stock arrivals, sometimes earlier, sometimes later.For any further questions, you can reach out to our team through our <a href="https://help.mocka.com.au/en-US">Mocka AU Help&#xA0;</a>Center using our live chat, phone or contact us form.

What does 'pre order' mean?

We will work on this for you in the future, but for now we are online only. Our friendly Customer Service team are here to answer any questions you may have about our products.

We will work on this for you in the future, but for now we are online only. Our friendly Customer Service team are here to answer any questions you may have about our products. You can reach out to our team through our&#xA0;<a href="https://help.mocka.com.au/en-US" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">Mocka AU Help Center</a>&#xA0;using our live chat, phone or contact us form.&#xA0;&#xA0;

Do you have a showroom or store where I can view products?

Reach out to us here and we'll get back to you as soon as we can!

Our phone lines are available weekdays 9am to 5pm AEST

Mocka AU Helpdesk (Website Version 2.0)

Stock, Availability & Showroom

Product Information

Where can I receive my order?

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Do you ship outside of Australia?

Can I add delivery instructions to my order?

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Order Information

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My product has arrived faulty / damaged

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Mocka Warranty

Your Consumer guarantee rights

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Payments & Gift Cards

How can I tell if an item is on preorder?

I've purchased a pre order - what happens now?

How long will it take for my pre order to arrive?

Can I cancel or change my pre order?

Are pre order dates guaranteed?

Is there a chance the pre order item will be delayed?

Will I receive updates while I wait for my pre order?

Can I update my shipping address after placing a pre order?

What if the pre order item goes on sale after I’ve placed my order?

Pre Orders

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I need the assembly instructions

I need help with assembly

Let's Talk Assembly

Where do I find the product dimensions & specification?

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What are the differences between your Original and Soho highchairs?

Do any of your cots feature a drop down side?

Do your cots have adjustable base settings?

Product Info at a Glance

Can I purchase spare parts?

I've misplaced my screws / hardware - Can I get more?

Do you sell replacement bed slats?

Do you sell replacement fabric seat covers?

Parts & Fix-Ups

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