I've only received part of my delivery - where's the rest?Updated 8 days ago
While we always attempt to deliver all items as one delivery for you, sometimes cartons can get separated in transit due to the size and dimensions of your order. Typically, once separated, deliveries are normally complete within 2-3 business days.
Your tracking link will remain active until you receive your complete order. Only once you have everything will it be marked as complete.
If you still have any concerns or need assistance, feel free to reach out to our Mocka Dedicated Transport Team.
For live support, simply click the link here to start a chat. All you’ll need to provide is your name, email, and tracking ID.
If you prefer to get in touch by email, you can contact the team directly at [email protected]. Alternatively, you can also reach them by phone on 03 9012 5251.