What does 'pre order' mean?
When you see Pre-Order, it means the product isn’t quite here yet - but you can secure yours in advance, so it ships as soon as it lands!
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Pre Orders
Securing your faves before they land
How can I tell if an item is on preorder?
Pre-order items are clearly marked on our website. You’ll see “Pre-Order” on the product page, along with an estimated arrival timeframe. This label also appears at checkout to make sure it’s clear before you complete your order.
I've purchased a pre order - what happens now?
You’ve successfully locked in your order ahead of the next stock arrival. As soon as your item is ready to ship, you’ll receive a dispatch confirmation email with tracking details, so you can follow its journey.
How long will it take for my pre order to arrive?
Each pre-order item on our website includes an estimated dispatch date, which is when we expect the item to leave our warehouse. You’ll find this date listed on the product page. Keep in mind these dates are subject to change.
Can I cancel or change my pre order?
We're unable to make changes, but we can cancel your pre-order at any time before it has been dispatched. If you’d like to cancel your order, you can reach out to our team through our Mocka AU Help Center.
Are pre order dates guaranteed?
Pre-order dates are not guaranteed. These dates are estimated dispatch timeframes based on the most current information we have from our suppliers and freight partners and are subject to change.
Is there a chance the pre order item will be delayed?
Yes, there's always a chance. While we provide estimated arrival timeframes based on the best information available, unexpected delays in manufacturing or shipping can occur that are beyond our control.
Will I receive updates while I wait for my pre order?
We don’t send regular updates during the wait. If you're ever wondering where things are at, you can reach out to our team through our Mocka AU Help Center using our live chat, phone or contact us form.
Can I update my shipping address after placing a pre order?
We're happy to update your shipping address any time before your order is dispatched. If you'd like to make a change, please reach out to our team through our Mocka AU Help Center.
What if the pre order item goes on sale after I’ve placed my order?
Promotional pricing is only valid during the specific sale period and cannot be applied to orders placed outside of that timeframe. We're unable to apply discounts, adjust the price or make any changes to an order once it has been placed.